We include a leaflet with every bag that provides detailed care instructions, including tips on cleaning and conditioning your leather products to keep them in great condition.

Yes, all our products are handcrafted by skilled artisans. Each piece is made with attention to detail, ensuring quality and uniqueness in every item.

Yes, our leather is ethically sourced from government-authorized vendors in India, ensuring both legal compliance and support for sustainable practices.

We process and ship orders within 1-2 business days. Once shipped, delivery typically takes 5-7 days to reach its destination, depending on your location. Kindly use the tracking number updated to your order using the respective websites (FedEx/ USPS/ UPS)

We take great care to ensure that each item is carefully packed and shipped to reach you in perfect condition. If you receive a damaged item or the wrong product, please email us, and we’ll gladly assist you with an exchange or refund. Additionally, if you experience any issues with your item over time, don’t hesitate to contact us for support. We’re here to help ensure you’re fully satisfied with your purchase.

You can exchange most new, unopened items within 7-10 days of delivery for a different item. To initiate a return, please contact us at support@passionleather.com, and we’ll be happy to assist you.

You can return most new, unopened items within 30 days of delivery for a full refund. To initiate a return, please email us at support@passionleather.com, and we’ll guide you through the process. We will cover the return shipping costs if the return is due to our error, such as receiving an incorrect or defective item. Otherwise, the customer will be responsible for the return shipping costs in the case of returns or exchanges.

Yes, we offer personalization on selected items through laser engraving. You can provide your personalization details in the notes section at checkout or email us with your order number at support@passionleather.com. For more information, please visit our Personalization Rules page. Customized orders typically ship within 2-3 business days. Once shipped, delivery usually takes an additional 5-7 days to reach your destination.

For every order of $70 or more (excluding shipping costs), you will automatically receive a complimentary handmade gift journal, which will be included with your shipment. If your order qualifies for the gift journal but it is missing upon arrival, please email us with your order number at support@passionleather.com, and we will assist you.

We are located at 1550 Beach Street, Batavia, IL, 60510, United States Yes, we offer gift cards that can be purchased or redeemed. To purchase a gift card, please email us at support@passionleather.com with your details, and we’ll assist you with the process.

Cancellations or modifications are accepted only till the orders are not shipped. If you need to cancel/modify an order, you can write to us at support@passionleather.com

Address updates are accepted only till the orders are not shipped. If you need to update/change the shipping address, you can write to us at support@passionleather.com

If you need to add items to your order, you can write to us at support@passionleather.com

Yes, we do provide discounts for bulk orders. For bulk/ wholesale order inquiries you can write to us at support@passionleather.com

We can add personalized notes/ gift messages to your orders, kindly mention the details either in the notes section on the checkout page or email us the details with the order number

You can write to us using the link below https://passionleather.com/pages/contact-us We are reachable 24x7. Our team will get back to you in 2400 hrs.

We offer a 1-year warranty on all our products from the date of purchase.

This leather bag is 100% handmade from unprocessed real leather and is tanned using a traditional sun tanning process and vegetable oils. No chemicals are used during the manufacturing process.

Because of the tanning process, the leather could have a temporary hardness which will subside as the bag is used and the bag would mature beautifully.

All our bags are made of 100% full-grain leather and are tanned using natural vegetable oils. Because of the Sun tanning and oiling, some hides may have an extra stronger smell than others and usually fade within 15 days of use/ airing out. Kindly use/ air out the bag in the garage/backyard for about 15 days and the smell will fade away. If the smell is still strong, after airing them out, i request you to kindly contact us at suport@passionleather.com

As each bag is made from natural leather, they are truly one-of-a-kind due to the unique characteristics of every hide, which can result in slight color variations. Please note that, as a handmade product using distressed leather, no two bags are identical. The color and texture of the bag you receive may differ from the photos online, which is a natural feature of the leather used.

This leather is not waterproof, but if it gets wet, simply dry it in a warm room. Avoid placing the bag directly near a heat source, like a radiator, as it may cause the leather to crack. You can use leather waterproofing products with limited application. We recommend testing the product on a less prominent area first. If you're satisfied with the results, you can then apply it to the rest of the bag.

Leather conditioners and saddle soap can be used in moderation to restore shine, keep the leather moisturized, and protect it from cracking. Small scratches can be gently rubbed with your finger, allowing the natural oils from your hands to work into the leather. For larger scratches or marks, apply a small amount of oil, let it soak in for a few seconds, and then wipe away any excess with a clean, soft cloth. While the leather may initially appear darker, this is simply due to the oil being absorbed. We recommend testing it on a less prominent area first, and if you're happy with the results, you can apply it to the rest of the bag.